JuniVoiceHelp & support

Your account

Delete your JuniVoice account

Ask us to delete your account and its data. You don't need the app: use the form below, email [email protected] from your account email, or call (970) 598-2842.

How it works

1

You ask

Send the form with the email address you sign in with. We open a ticket and email you its number.

2

We confirm it's you

A person emails the address on the account. We act only after you reply from that address, so no one can delete your account by knowing your email.

3

We delete it

We cancel any plan, email the owner a copy of the account's data, and delete the account within 30 days of your confirmation. We email you when it's done.

What we delete, and what we keep

Deleted

  • Your account and sign-inOwner and team member logins and any Google sign-in link.
  • CallsRecordings, transcripts, AI summaries and notes.
  • ChatsLINE and WhatsApp conversations and the channel connections.
  • Your business workspaceCustomers, bookings, calendar and the records Juni or you created.
  • Business settingsHours, services, prices, FAQs, greeting, transfer and phone line settings. Numbers we provided are released.
  • App devicesPush notification tokens, device names, app versions and notification choices.

Kept, and for how long

  • Billing records, up to 7 yearsInvoices, payments and tax records, as tax and accounting law requires. Stripe keeps its own payment records under its policy.
  • This request, up to 7 yearsThe ticket and our emails about it, as a record that we handled your request.
  • Backups, up to 90 daysDeleted data rolls off our backups within 90 days and is never restored to use.
  • Security logs, up to 12 monthsServer and sign-in logs used to protect the service.
  • De-identified dataIf you turned on "Help improve JuniVoice", data already de-identified can't be traced back to you and is not deleted.

Messages already delivered stay with whoever received them: emails in your inbox, and LINE or WhatsApp messages on your customers' phones and with LINE or Meta under their own policies. Details are in our Privacy Notice.

Request deletion

Fields marked * are required.

The email you sign in to JuniVoice with.
What should we delete? *

Questions

Can I change my mind?

Yes, until the deletion is done. Reply to our email and we'll stop. Once data is deleted it can't be restored.

Will I be charged after I ask?

We cancel any plan as soon as you confirm your request, so no new charges start after that. Questions about a past charge? Mention it in your request.

What happens to my business phone number?

If you forward your own number to Juni, turn off call forwarding with your phone carrier so calls keep reaching you. Numbers we provided for your account are released after deletion. If you want to keep one, ask us before we delete the account.

How long does it take?

We reply within one business day, Monday to Friday, and delete within 30 days of your confirmation, usually sooner.