Help & support
Questions about Juni, your number or your bill? Call us, email us, or send a message and we'll open a ticket for you.
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Call
(970) 598-2842Answered 24/7.
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Email
[email protected]We reply within one business day, Monday to Friday.
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Send a message
Open a support ticketWe email you a ticket number. Reply to that email to add details.
Common questions
What support is included?
Every plan includes unlimited help by email and helpdesk ([email protected]), answered within 1 business day, for anything about JuniVoice, JuniBook, the app and the workspace features we set up for you: contacts, calendar, bookings, call records and Teach Juni. For hands-on help with the rest of your workspace, such as invoicing, inventory, projects, data imports, training or custom reports, add Workspace Care for $99 a month: 1 hour of help each month, priority same-business-day response, and extra time at $125/hour in 15-minute blocks. Custom development is quoted per project.
How does the free trial work?
Free 7-day trial with 15 minutes of calls. No card needed. When the trial ends, Juni stops answering your calls until you subscribe. Plans and prices are on the pricing section.
How do I forward my business number to Juni?
Forward the line your customers already know to Juni. Sign in at app.getjunivoice.com and we show the exact steps for your carrier. You can also pick a new local number and use both. If you get stuck, call or email us and we'll walk you through it.
How do I change what Juni says or my business info?
Sign in at app.getjunivoice.com and update your business information there. Juni only answers from the information you give it, so what you change in the app is what Juni tells callers.
Where do I find call recordings and summaries?
Every call shows up in the app at app.getjunivoice.com and in your email, with a summary, the recording, the transcript and the next step. Calls that need you sit at the top of Home.
How do I cancel?
Cancel any time from the app at app.getjunivoice.com. When you cancel, we email you an export of your data.
Can Juni send text messages?
Texting is coming soon. Today, Juni answers calls and you get every summary in the app and by email.
I have a billing question.
Email [email protected] or send a message below with the email on your account, and tell us which charge or invoice it's about.
Send us a message
Tell us what's going on and we'll open a ticket. Fields marked * are required.